About DIY Kits

We love building stuff! If you do too, then check out our range of DIY Kits, accessories and tools.

Tax

All prices are inclusive of Australian GST and a tax invoice is emailed to you immediately after you make a purchase. International customers are not charged Australian tax, however it is your responsibility to check if you are liable for any taxes or duties upon arrival in your country.

Shipping

Your goods will be despatched within 1 business day. We ship using Fastway or Australia Post. Depending on your location and the item(s) you purchase, you might be offered one of the following shipping options on the checkout page:

Fastway Couriers - Fastway is our preferred carrier as it is an express and safe service that includes tracking and signature on delivery. Your item is despatched the day after you place your order and as a signature is required, we recommend quoting a work time delivery address. Entering your phone number is optional but recommended because if there is a problem with the delivery, the Fastway depot will attempt to call you. In the event you're not available, a calling card will be left with an option to deliver the next day without a signature, at your risk. You can get an estimate of when your parcel will arrive using the Quote feature on the Fastway home page using Sydney as the origin city.

Australia Post letter - this budget option is available for small items. This is sent using the standard Australia Post letter service which is slower than parcels and does not include tracking. Typical delivery times are 2-6 business days depending on your location.

Australia Post letter priority - the same letter service as above, but with a priority stamp. Typical delivery times are 1-4 business days depending on your location.

Australia Post satchel or parcel - the standard Australia Post parcel delivery service including tracking. Typical delivery times are 2-9 business days depending on your location.

Australia Post express satchel or parcel - next day delivery if your location is within the express post network. Includes tracking.

Australia Post express satchel or parcel with signature - as above, however someone must sign for the parcel.

Orders being shipped by Australia Post that are placed by 12 noon Sydney time on a business day, will be lodged that same day. For a better idea how long your parcel will take to arrive, visit this page and enter postcode 2074 (Turramurra) in the From box.

Returns

The nature of DIY Kits is such that once you start building it, it's not much use to anyone else. Therefore we are unable to provide a refund on an item once it has been opened, except as required by law. For example, if the item is faulty or we have not described it accurately, you would still be entitled to a refund or replacement.

In the event you change your mind, we offer a 30 day refund from date of purchase, as long as the item is in new condition including packaging. Items need to be returned at your expense. In all cases, get in contact first and we'll do our best to help you out.

DIY Kits is owned and operated by RickSure Pty Ltd (ABN 56 072 121 585), an Australian company established in 1995.